Results of the BEO's Residents Survey

Every year the BEO send out a survey to residents which covers everything from Major Works to Communication. In summary this year the BEO says:

Satisfaction levels are high but we will aim to improve service levels where results have identified areas of concern by ongoing stringent monitoring of the Service Level Agreements, block and estate inspections, monthly meetings with the service providers and responding to residents’ comments.

Lots of detail in the report: