Saturday 14 July 2018

VFM Service down on 18th July

From the BEO:

Power Outage to VFM internet Service

Please be aware that there will be a planned power outage to VFM’s internet service on the 18 July to allow for the installation of a Uninterrupted Power Supply to their system. This battery backed system will prevent losses to the network in future power outages.

... and here is the notice from VFM which I received by email on 2018-07-16:

Dear Customer,

We would like to inform you of necessary improvement works to the Vision Fibre Media network within the Barbican Estate taking place on 18/07/18.

We are introducing technology to our network to ensure better resilience of your services in the event of a power cut within the Estate.

This does mean that there will be a small outage to your broadband and telephony services whilst we carry out the works. Our engineers will be working between 22:00 on 18/07/18 until 04:00 on 19/07/18 with the downtime lasting for no longer than 15 minutes during this window.

Our 24/7 Customer Care team are available for you to speak to should you have any further queries and can be contacted using the details below:

Telephone: 02071128615

Kind Regards
Tel : +44 (0)20 7112 8615

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