Update on fibre installation by VFM

From VFM:

Dear Resident,

BROADBAND INSTALLATION – MARCH UPDATE

By popular demand we are increasing our install resources to speed up installations across the Estate. We currently have carried out 170 flat installations and have had over 850 registrations of interest. Our team has connected residents in the following blocks and towers and will continue whilst further resources connects additional blocks around the Estate. We are making sure there is a steady progress to reach everyone as soon as we can.

Live and working – please contact us for Ultra-fast broadband and Telephony services

Shakespeare Tower

Lauderdale Tower

Cromwell Tower

Andrewes House

Defoe House

Next Blocks

Ben Jonson House – please watch out for the sign-up email and follow the link to schedule your FREE installation. Commencing at the end of the Month.

Thomas More House – early April

Gilbert House – mid April

Speed House – end of April

Willoughby House, Seddon House, Breton House and Frobisher Crescent to follow in May with the remaining blocks forecast towards the end of May.

Free Installation extended!

Good news! We have extended the free installation period until the end of May 2015. This will allow more residents to take advantage of our ultra-fast broadband and telephony services.

A quick reminder - if you have already registered your interest, you don't need to do a thing. We will contact you directly via email two weeks before your location is ready for installation with an update. We will then confirm your chosen package and payment details. Once you have confirmed this we can arrange a convenient date and time for your installation to take place.

Not yet registered – please visit www.visionfibremedia.com and enter 1971 as the access code to view our packages and register.

If you have any questions about our service or installations please do not hesitate to contact VFM at:  support@visionfibremedia.com

Frequently asked questions:

What is all this going to cost me?

The original Integrated Reception System (IRS) was installed some 10 years ago in advance of the digital switchover and provided a range of free-to-view channels. Residents are also able to take up Sky TV services at an additional cost paid direct to Sky. Sky offer additional services such as Sky+ which requires a second cable to allow residents to watch one programme whilst taping another. A number of blocks are not able to use this feature as the current IRS system does not support the additional feed. VFM are upgrading the existing IRS to enable this service to be activated. There will be no charge to residents for the upgrade of the current IRS. There will also be no additional costs if you do not make any changes to your current services that you receive however, Vision Fibre Media will offer a wider range of subscription TV and broadband packages that you may wish to subscribe to.

Will the new fibre installation give me reliable Broadband?

The new fibre installation will deliver an internet connection that bypasses the local telephone exchange infrastructure so you will not experience the disruptions or speed degradation as with normal Broadband providers. Using the fibre cable connected directly to the internet backbone will give you stable and super-fast Broadband speeds.

What if I subscribe to something Vision Fibre Media cannot supply? Will they stop me from receiving it?

Vision Fibre Media will offer total network neutrality and will not carry out any inspections of usage. This means that you can take out any service from any provider safe in the knowledge that Vision Holdings will not affect that service.

Will I be able to use wireless broadband in my home?

Yes, you will be able to access your internet wirelessly at home as you currently do. If you do not have wireless internet then you will be able to take up one of the packages on offer and will be provided with a new router.

Do I need a new set top box or television to receive the existing and new TV services?

Existing television services will be accessed in the same way as you currently access them. You may need a new set top box to receive some of the additional services on offer such as High Definition (HD) and 3D. You may also need to upgrade your television to receive these services.

Many thanks,

Vision Fibre Media Support

Tel: 020 3419 0030

Vision Fibre Media ™
97-101

Cleveland Street
London

W1T 6PL