Saturday 31 July 2021

VFM Support -> 4th Utility Support

VFM have been taken over by an outfit called 4th Utility.

The contact details for support have changed.  There are reports that the VFM contact numbers / email addresses are already defunct, so use the 4th Utility numbers / email addresses from now on ...

We have been made aware of some Barbican customers unsuccessfully trying to contact VFM to report problems.

We are happy to help with any queries you may have regarding your broadband, Freesat, Freeview or SKY TV and have set up new dedicated contact methods for Barbican residents.

Please, discard any existing contact information you have and use our new freephone 0800 102 6223 and email address

Please be aware we are currently in a transition phase and do not have full access to the network. In some cases, we are still reliant for support for issue resolutions from the previous provider. We are working towards getting full control as soon as possible, so that Barbican residents can experience an improved service.

It is our intention to maintain current pricing levels, but offer a wider range of broadband service offerings, from which customers can choose to upgrade if they so wish.

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