The Barbican's Director of Buildings would like to pass on the following message to residents:
Firstly I would like to offer my sincere apologies for the disturbance caused to residents during 19-23 December 2015. We have now undertaken a full investigation into this serious matter. The root of the issue has been found to be a human error, rather than any fault with the equipment or systems which 'worked' in terms of Health and Safety requirements and in preventing possible danger to life of any unprotected maintenance engineers.
As a direct response to this incident we are undertaking a full audit and review of training, induction procedures, and operational policies that need to be conducted to ensure that the reactions to the systems information and alarms are robust and reliable in the future. I would like to reassure residents that full measures have been taken to prevent such a repeat incident occurring, and again I make a full apology to all those affected.
The arts centre forgot to mention that if the alarm problem, or anything like it, happens again, call the Centre switchboard number: 020 7638 4141.
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