Useful Contacts

The City Barbican Estate Web Site

The City has a web site for the Barbican Estate:
 

Anti-Social Behaviour


... to record details of anti-social behaviour that you experienced on the estate. For more information on why the Barbican Association need this information, and what we will do with it, have a look at this page on the BA website.

Barbican Security

Residents who see cycling, skateboarding and parkour on the highwalks may call Barbican Security via the 24/7 number, they will respond as soon as possible. Barbican Security have cameras and work with the BEO to respond.
  • Barbican Security - 020 7382 7308
  • GSMD Reception/ Security - 020 7382 7194 
These are publicly available numbers and the City highly encourage Barbican Residents to use these channels.  Barbican Security ask residents to contact them as soon as cyclists, skateboarders and parkour activities are seen in order to allow Barbican Security to meet them and explain the bylaws.

Barbican Estate Office


Ben Jonson House / Breton House CPA

  • Office - 0207 029 3938
  • Mobile - 0778 537 1832

Barbican Salvage Store

To donate original fittings, or enquire what they have in the store, call Martin Brady on 0207 638 9967 or Cynthia White 0207 638 2645

The Denizen

24 hour concierge phone number is 07929 767208. 

City of London Police

  • Control room (24 hour): 0207 601 2222
  • Bishopsgate police station (24 hour): 0207 601 2606
  • Barbican Estate police station (office hours only): 0207 601 2456
  • Anti-Terrorist Hotline: 0800 789 321
  • Action Fraud Team: 0300 123 2040
  • ... and of course:
    • Emergency: 999 or 112 from a mobile (112 is Europe-wide) 
    • Non-emergency police: 101
    • Non-emergency medical: 111 

Noise/Disturbance Complaints

Islington

During business hours: 020 7527 3258 or noise.issues@islington.gov.uk
Night hours: 020 7527 3229 (8pm to 2am Sunday to Thursday, 10pm to 4am Friday and Saturday)
More information on the Islington website.

Barbican Arts Centre

Arts Centre Switchboard: 0207 638 4141
Service yard behind Cote 24 hour security line: 0207 382 7074

NHS Doctor, the Neaman Practice

15 Half Moon Court, London EC1A 7HF 
Tel: 0207 600 9740

Issues related to the UBS building on Golden Lane

UBS Control Room on 0207 567 5040, ask for Terry, Mo or Rashid.  Try this number first.
Previously we have been pointed to Larry Hughes: Mob 0776 899 2467, Work 020 7568 6974

Cripplegate Ward:

Contact details for our common councillors and Alderman are available in the ward newsletter which are available here.
An easy way to contact your representatives in WriteToThem. Just enter your post code, click on the person(s) you want to send a letter to and complete the form.

City Advice

For issues including Welfare, Legal, Debt, Consumer Rights, Housing, Family, Employment:
  • City advice page.
  • Residents advice line: 0207 392 2919
  • Workers advice line: 0203 475 5080

Aircraft Noise, e.g helicopters

The CAA say:

"aircraft noise is not classified as a statutory nuisance in the UK; it is not covered by the Environmental Protection Act or the Noise Act, therefore preventing the local authority from being able to act on aircraft noise issues

Responsibility for aviation policy and aircraft noise matters lies with the Department for Transport (DfT) dftcomplaints@dft.gsi.gov.uk ".

If you wish to complain to the CAA anyway, check the CAA web page on noise, and: "If you wish to provide the CAA with feedback about aircraft noise, please complete form FCS1521 - Use of UK Airspace Report."


TfL For Information and Advice (and to complain about noise)

Contact TfL for help or to make a complaint:

Rough Sleepers

The City offer services in support of people who are sleeping rough (see homelessness or at risk, help-available). There is a 24 hour national number operated by Street Link on behalf of the City: 0300 500 0914. The City flyer regarding their services is here.

4th Utility (ex Vision Fibre Media (VFM)) for TV and Internet

In the case of individual Barbican TV reception issues residents should contact Vision Fibre Media's 24/7 support number on:- 0207 112 8615 and then select Option 2 for TV enquiries/issues or email support.

If a whole block's system is down, this would be attended to within 4 Hours, if a single dwelling is down then a next day response would apply.

Highwalk Lighting Issues

dbebarbicanlighting@cityoflondon.gov.uk for this purpose and contact the team directly, if any light concerns are seen on the Podium.

Please can we ask that you also copy in your House Officer, so that they may track and follow up on the repairs on your behalf.

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