Farewell Vision Fibre Media (VFM)

Here is the farewell email from the Vision Fibre Media (VFM) people:

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Good afternoon Barbican Estate residents,

We wanted to get in touch to let you know that we are handing over all communications regarding your broadband, TV infrastructure and telephone services to 4th Utility today.

4th Utility now have full control of the network and will cover all support queries with their 24-7-365 UK based Customer Care team.

From today we will be closing the support@visionfibremedia.com inbox as all support emails will be dealt with via 4thUtility. Any outstanding tickets logged prior to today are already on the system and will be addressed. Please save support@4thu.co.uk on your email safe list.

What do I do next?

4th Utility have been sending out emails in batches to VFM customers from the email address barbican@4thu.co.uk with a URL / link unique to you showing your account details on their website www.4thutility.co.uk.

Customers need to be migrated from the VFM legacy billing platform on to 4th Utility billing platform, and it needs to be done manually due to GDPR. Once customers click on the link they have been sent in the email, they can check their package is correct and input their payment details.

Billing will not commence until your September invoice so please do not cancel any existing payments as this will be done for you after the last payment in August automatically.

If you have any further questions, not received your link or would like any more information, please do not hesitate to get in touch using the information below.

24/7/365 dedicated support team:
Tel: 0800 102 6223

Email: support@4thu.co.uk
barbican@4thu.co.uk

Kind Regards