Window Cleaning: how it works

From the BEO

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Window Cleaning

The window cleaning for the flats is completed every 6 weeks, with the abseil clean carried out every three months. The window cleaners will clean the following areas:

• External glazing for flats for windows and doors
• Both faces of glazing for privacy screens
• Balcony screens and both faces of glazing in communal areas

The window cleaning schedule for 2020 is on the website, and on the notice boards. If you spot any shortcomings in standards regarding window cleaning, or you believe the contractors have missed your windows, please ensure you report this to your House Officer within 5 working days of your scheduled clean.

Please don’t wait until AGMs and House Group Meetings to raise issues. This will give the contractor the opportunity to return and rectify the issue.

Reporting issues promptly enables us to address deficiencies in line with our Service Level Agreement.

Please ensure that you leave your balcony glass and privacy screens accessible for the window cleaners. This will enable them to clean your windows without moving your personal property. If this is not done, we cannot guarantee that your windows will be cleaned.

Thank you for your cooperation.