UK Power Networks: Statement of Services

An email from UK Power:
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Why am I receiving this email?

We own and maintain the electricity lines and cables in your area. We are required by the energy regulator to inform all our customers about our Statement of Services. Find out more.

We are UK Power Networks and it's our job to maintain a safe and reliable supply of electricity in London, the South East and East of England. This means we keep the lights on in your area, regardless of who you pay your electricity bills to. It's important that you know this so you can contact us quickly if and when you need to.

At UK Power Networks, we strive to provide our customers with brilliant service. An important part of this is showing you what services you can expect from us. You can view our Statement of Services on our website. Here you'll find our contact details, information about your rights as a customer and how you can get extra support in a power cut.

Read our Statement of Services

Priority Services Register – Providing extra support during a power cut

The electricity networks are 99% reliable but power cuts can happen occasionally for a variety of reasons, including severe weather. If the network is damaged or develops a fault we'll get your power back on. Our engineers work around the clock 24/7 to restore power supplies as quickly as is safely possible. We also provide extra support to customers who need it. Find out more about our Priority Services Register.

Already on our Priority Services Register?

It is important that the information we hold is up-to-date, so we can provide you with the support you need. Please update your details here.

Copyright © 2022 UK Power Network Holdings. 

All rights reserved. 

UK Power Networks are registered in England and Wales.

Registered number: 3870728. 

Registered office: 237 

Southwark Bridge Road, London SE1 6NP.